If it becomes clear that the purchased goods are not suitable for any reason, you will be able to withdraw from the order within 14 days, return the product in the undamaged and unopened package and receive a refund of the money paid. The transport cost of the ordered item will not be refunded. The goods to be returned must not be used and must be in the original packaging!
To return the product, please send us a written message by e-mail [email protected] or provide the following information on the spot in the showroom.
1. the product to be returned
2. invoice number
3. the cause
4. the bank account number and the name of the holder to which to transfer the money back.
Return unused and undamaged products to us immediately, but not later than within 14 calendar days of the withdrawal application being sent. You can return the products to insplay showroom or by post to: OÜ Rekato, Paavli 2a, 10142 Tallinn. The cost of returning the product shall be borne by the returner of the order.
We will transfer the money for the returned product to your bank account within 7 working days of the return of the goods, but not later than within 14 working days.
Private customer has right to to submit complaints within 24 months
In the case of business clients including educational institutions, we provide the warranty period for 12 months
Battery warranty period 6 months
14-day right of withdrawal
Insplay does not eliminate the disadvantages found at the time of if it is caused by:
We rely on the expertise we have conducted (detection of error or diagnostics) when determining our responsibility. If the diagnostics reveal that the defects are caused by the factors listed above, but repair of the equipment is possible, then you have the possibility to order a paid repair. A device with fluid/moisture damage and/or mechanical damage will continue to be repaired only in a paid procedure.
Insplay performs maintenance and repairs on most of the products we provide. The diagnostics performed on the device shall be subject to an handling fee if Insplay is not responsible for remedying the defect identified on the device and it is not possible to repair the equipment. A handling fee shall also be charged if the device is not detected as a result of the diagnostic and the device complies with the manufacturer's technical requirements.
Diagnostics do not have to be paid by a private customer within the first six months of the date of purchase.
Price list for maintenance and repair:
In the case of non-warranty maintenance or repairs, the cost of sending spare parts and the product back to the customer is added to the price.
Terms and conditions of validity of the guarantee:
If you do not agree with Insplay's position, you must be ready to prove that:
In the event of deficiencies encountered during the first 6 months, a customer must demonstrate that:
If Insplay has provided a sales guarantee for the device, we will ensure that the defects are removed in accordance with the terms and conditions of the sales guarantee.
How long does it take to repair the device?
The time it takes to diagnose and repair depends on the defect, but it usually does not exceed 14 calendar days. We will definitely inform you of the significant extension of the repair period.
What happens if the device has been repaired several times already?
If the error starts to recur and is not remedied, the device will be replaced or compensated. There are no restrictions on the number of repairs, but the device is usually replaced or compensated for the same error in the third event.
Send product to service
To send the product to service or diagnostics, please fill in the form below first. We respond to a request and confirm that the faulty device is usually arrived within 1-2 working days.