Warranty and support

Before you register your device for support

 

Make sure the battery is charged properly.



If possible, test the device with another similar device battery.



Make sure the USB connection and charging cable is OK.

 

Read the device manuals and recommendations on the manufacturer's website.


See if a software update is available for your device.


 

Make sure that there is no dust, sand or other obstructions between the buttons and the connections.

How long does it take to repair a device?

The time required for diagnosis and repair depends on the defect, but usually does not exceed 14 calendar days. We will definitely inform you about a significant extension of the repair time.


What happens if the device has been repaired several times already? 
If the error starts to recur and is not remedied, the device will be replaced or compensated. There are no restrictions on the number of repairs, but the device is usually replaced or compensated for the same error in the third event.


The Makeblock mTiny robot behaves strangely. What do I have to do?

Update the robot firmware. Upgrade instructions can be found here: mTiny firmware upgrade


The charging socket of the Makeblock mTiny robot was broken during the warranty period. Is it covered by the warranty?

Breakage of the charging socket is a manufacturer's fault and we will rectify it during the warranty work. Please send a robot to us and we'll do it.


TTS Bee (Blue) -Bot robot moves with difficulty or pulls to one side. Is it repairable?

Before repairing, try holding down the robot's X button for more than 3 seconds to permanently cancel the robot's programs. You hear a beep. If this does not help, have the device repaired.


What to do with the out-of-warranty and non-working TTS Bee (Blue) -Bot robot?

The electronics and components of Bee and Blue-Bot robots that have exceeded the grant period are difficult and expensive to repair, and we recommend purchasing a new device.

Service proposal (available only for educational customers in Estonia): Teeninduspakkumine

 To request warranty, repair or maintenance please fill out the form.

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Service request

Please fill in the form below to request for product service. After filling the form send the product to our address. In general we start with service within 1-2 days from arrival with the confirmation email.


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